OBT uses a fairly robust Trouble Ticketing System to keep track of your issues, on-going related tasks, status reports, problem ownership, and solutions. The system archives these tickets, so if you've had a problem in the past, we can quickly reference the problem and steps taken to remedy the situation, allowing us to more quickly address your issue. OBT also uses this ticketing system to constantly update our internal technical documentation, so you can rest assured that any OBT tech assigned to you will know of your problem as well as any relevant history.